by Mel Kleiman (45 pp.) – This companion volume to Hire Tough, Manage Easy, is is a one-of-a-kind, invaluable tool for overworked managers and supervisors who have to interview on the fly. The questions zero in on what it takes to be successful in a frontline position. Step-by-step pointers on how to plan and structure interviews teach hiring personnel how to position job applicants to tell the truth, make better hiring decisions, and, therefore, reduce hourly employee turnover.